Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessyourlife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wirelessyourlife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wirelessyourlife.com
The order came for two weeks... thanks to the store .. Second time order
Very good sound
Excellent. Fast delivery
The sound quality is excellent. Everything corresponds to the description. All functions work. Minus short cord for charging, no unit (cord for charging in stock, but without Unit). Packed goods securely and neatly. Slightly wrinkled box in which the product itself was, but the quality and work it did not affect. Thanks to the store for such a great job.
Ordered 09.12 courier brought 20.12
All just super
The product is satisfied!!!! I recommend the store .. it came for two weeks in Orenburg. region
Delivery time 20 days to Chisinau The packaging is excellent, the column works, only very small, you can not understand the size when making an order. Seller recommend
Labai maža.
Wonderful column! Miniature. Checked-everything works well. Loud enough. Delivery-exactly a month.
I expected that it would be louder to yell, and so it works
The sound of purge, I will be all robiti and dovgo.
Cool little red, plays sonorous, memory card slot, connects on Bluetooth quickly, let's see how much will work, delivered by courier in hand
Very small. 12 centimeters. Speaks English. The installation is also in English.
Delivery was 6 days from the warehouse in Russia. The column corresponds to the description, plays well! Out of the box as I got it, at first did not work. But after recharging everything worked!
The goods came without delay, in accordance with the description.
Order 24.11. Brought the courier 03.12. Super fast delivery to Voronezh. She took for a lyalka, listen to children's songs in a stroller for a walk)). There is a yusb cord, but there is no plug. The volume is adjusted by long pressing the rewind button to the left or right. Store prosperity
The order is satisfied, everything corresponds to the description. I recommend the store. Thank you!
I liked everything, everything works.
The track is not tracked, packed well, but the box still slightly wrinkled came, the column is working, was charged
Looks nice, Good sound, Afordable price. Has been sent to me quick and delivered fast. Thank you very much to the store.
as described , good item. fast shipping . thank you
Quickly came very)
nice product
Normal column for your money, the child is happy, not much wheezing on the bass, and so everything works Connect via Bluetooth, the radio catches bad, the memory card reads well, so De and flash card. after sending the store track is not tracked.