Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessyourlife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wirelessyourlife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wirelessyourlife.com
Very well packed. Excellent quality.
By the speed of sending and delivery-excellent! A little unpleasant-the glasses are returned, it can be seen that they were already bought and were returned. Protective films are glued badly in place, with bubbles, on the body badly lost traces of hands. Proter, checked-everything works, Soon Ng, there is no sense of "waking up" ..
Very good
Everything came quickly, the goods brought the courier. Just did not work out with the remote control
Thank you all very cool, the child is delighted everything works, to the colomna came in 3 days. i recommend the store.
I order already the second glasses as a gift. Delivery 3 days at home. I'm delighted
Everything is clear and fast.
Everything came, everything works a pity that a lot of paid content. And so the children are happy. Thanks to the store.
All excellent delivery 4 days
Funny thing. All as described/drawn. The joystick has not yet tested, but it turns on and connects to the phone.
The goods came quickly but there was no track number 1. the lenses though and adjust all exactly everything is blurred In the rest, everything suits everything comfortably sits does not interfere Thank You Joystick good comfortable!!!!
LIKE, ARRIVED FAST
The box was slightly wrinkled, but inside everything is intact. Took with joystick. The glasses are cool, checked-everything is cool. I recommend.
I bought it for a gift. Delivered quickly, did not open, sent from Moscow to Rostov on Don. I think it's okay.
Glasses fire. Their money is worth it. Ordered and the Russian Federation in Peter brought for 4 days
Wonderful. Arrived without problems. Recommend the store
All Super, came in 6 days
The parcel arrived even before the due date, packed very well, glasses have not yet used, later I will add a review
Order delivered in 5 weeks. Packaging is reliable. VR glasses match description
Track tracking! Fast shipping! Delivery Kiev 2,5 weeks. Prodovets recommend! Set and quality as described. A toy for a child is worthy. Lens settings both horizontal and deep. The sound is adjustable. Headphones worthy. Sits the helmet well tight. Adjustable straps. The remote took the easiest control of the video is. As in the games have not checked yet. Plastic quality, belts too.
Good Goods, took his son as a gift. thanks to the store for the prompt work.
Courier well done, sociable, delivered the parcel on time
Excellent glasses, delivery about a week, courier to the door.
Well, very worthy ochechi, I believe! Magnificent design, worthy of Zyuk from built-in speakers! And if with 4 PDA pick up QR code under your display size and distance between pupil space, the picture on 2 K looks just superb! One of the best performances of cardboard, and I had a lot of them ....
The first of my VR glasses, I liked it, only the head is spinning if you have to download a quality application for a long time. Joystick can not play. through Bluetooth connected, but it does not work.